Tuesday, September 5, 2017

Norwegian Cruise Line Statement: Hurricane Irma Update, Itinerary Changes & Cruise Cancellations

At Norwegian Cruise Line, the safety and security of our guests and crew is of the utmost importance. The company is closely monitoring Hurricane Irma, now a major category 5 hurricane, located just east of the Leeward islands. The storm’s forecasted path includes a potential impact to South Florida this weekend.

Due to the current forecasted path of the storm, we will be making adjustments to the following cruises to ensure the safety of everyone on board:
Norwegian Escape, Seven-Day Western Caribbean cruise departed September 2 from Miami: We will be amending the ship’s itinerary to a five-day cruise. Instead of calling in Costa Maya on Wednesday and Cozumel on Thursday, the ship will sail for Miami this evening, arriving in the afternoon on Thursday, September 7. Those guests who are residents of South Florida, who drove to PortMiami or who have travel plans already confirmed that will return them safely home by Friday afternoon may disembark the ship on Thursday if they wish to do so. For those guests who did not drive to PortMiami and are unable to secure a flight back home, we strongly encourage them to stay onboard the ship. Norwegian Escape will set sail from Miami on Thursday evening on a course away from the storm. While we are unable to confirm at this time when and where the ship will return to port, we welcome all guests to remain onboard to stay safe and secure. All guests will received a refund for the missed days of their cruise, along with a 25% future cruise credit of the cruise fare paid towards a future sailing on Norwegian. Guests who need to make changes to any flights will be reimbursed for any change fees up to $300 per person.
Norwegian Sky, Four-Day Cuba Cruise departed September 4 from Miami: We will be amending the ship’s itinerary to a three-day cruise. Instead of calling in Great Stirrup Cay on Thursday, the ship will sail for Miami following her departure from Havana tomorrow, arriving in the morning on Thursday, September 7. All guests will receive a refund for the missed day of their cruise, along with a 25% future cruise credit of the cruise fare paid towards a future sailing on Norwegian. Guests who need to make changes to any flights will be reimbursed for any change fees up to $300 per person
Norwegian Sky, September 8 from Miami: The ship’s three-day Bahamas cruise has been cancelled. We will be providing a full refund to all guests, plus a 50% future cruise credit.
Norwegian Escape, September 9 from Miami: The ship’s seven-day Eastern Caribbean Cruise has been cancelled. We will be providing a full refund to all guests, plus a 50% future cruise credit.
All other cruises are currently sailing as scheduled. We continue to monitor the storm’s projected path and will provide any updates as quickly as they are available.

We truly appreciate our guests understanding during these unforeseen itinerary changes and apologize for any inconvenience these unexpected, but necessary, changes may cause our guests. The ships are opening phone lines and email access so that guests can communicate with family members and their travel agents, as necessary.

Any further updates will be communicated to guests and Travel Partners and posted at NCL.com under the Weather Alert.

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