Princess Cruises StatementCaribbean Princess experienced a problem with the port propulsion motor which necessitated the ship returning to San Juan yesterday to evaluate the situation. After further review by technical experts, we have confirmed the full extent of the damage to the motor. We now know the time and work required to make the repairs and we regret that we need to cancel the next two voyages, departing March 18 and March 25.
Cancelling a cruise is not a decision we take lightly, and we sincerely apologize to our affected passengers for the disappointment this causes. Passengers booked on these sailings will receive a full refund as well as a 25% credit towards a future cruise. Those who booked their flights through Princess will receive a full refund or a future air credit based on the type of air purchased. Passengers who booked their air independently can submit their air change fees to Princess for a refund. We will also refund any transfers, pre- and post-hotel packages and government fees and taxes.
Passengers are currently being notified with these details. The next Caribbean Princess cruise is scheduled to depart from San Juan on April 1.
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