Thursday, March 1, 2012

Cruise News: Costa Accommodates & Compensates Stranded Costa Allegra Passengers

Costa Allegra Updates From Costa Crociere
Thursday, March 1st 2012

Time 6:00 pm (CET)
Costa Allegra, after mooring at the dock at Port Victoria, MahĂ©, Seychelles, at 12:00pm local time today successfully completed disembarkation of guests and crew in approximately two hours. On disembarking guests were attended to by the ship’s crew, members of the Costa Crociere Care Team, and assistance personnel provided by local authorities. Guests and crew are in good health.

The number of guests who decided to accept Costa Crociere’s offer to continue their holiday in the Seychelles has risen to about 70 percent out of a total of 627. Those guests already have been taken to the hotels where there will spend one or two weeks on holiday at the company’s expense on the islands of Praslin, La Digue, Silhouette, and Cerfs. Costa Crociere also will organize their return flights home after their holiday.

The remaining guests who have elected to return home have been accommodated in hotels on the island. They will leave in the evening on flights organized by Costa Crociere from Seychelles International airport to Paris, Milan via Rome, and to Zurich via Vienna. The flights are scheduled to arrive the morning of March 2.

The company has offered all guests a compensation package including:

● Full refund of the fare paid for the cruise and associated travel expenses
● Full refund of on-board expenses incurred during the cruise
● Indemnity equivalent to the amount of the fare paid for the cruise and associated travel costs
Guests who decided not to continue their holiday in the Seychelles at the company’s expense are to receive a voucher for the same value they paid for their unfinished Costa Allegra cruise, to apply toward any Costa cruise departing within 24 months.

Costa Crociere expresses its gratitude to Master Nicolò Alba and all members of the Costa Allegra crew, to the guests of Costa Allegra, to the master and crew of the French fishing boat Trevignon, to the other naval and air units involved in the support operations for Costa Allegra, to the Italian Harbour Office General Command, to the local authorities of the Seychelles and Reunion Island, to the Italian Consulate and Embassy, and to international diplomatic representatives.

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