Thursday, May 30, 2013

More Grandeur of the Seas Cancelled Cruises

On Monday, May 27, Royal Caribbean’s Grandeur of the Seas experienced a fire in the mooring area in the aft of the ship. At this time the passengers who were on board when the firee broke out, and who spent several harrowing hours at their muster stations until the all clear, have left Freeport in the Bahamas. Most of them flew to Baltimore on 11 chartered planes, while a couple dozen who didn’t wish to fly were transported by ferry to Fort Lauderdale, from where they continued north by bus or train.

The ship has moved from the Freeport Cruise Terminal to a berth at the Grand Bahama Shipyard, where repairs will be carried out. Investigators have not yet determined the cause of the fire, which broke out on the aft mooring deck.

Due to the extent of the damage, and not unexpectedly, due to the time needed to repair the ship at Grand Bahama Shipyard Ltd where repairs will take place, it is necessary to cancel Grandeur of the Seas’ next six sailings.

The ship is expected to return to service with the July 12th sailing.

In addition to the cancellation of the 5/31 sailing that was previously announced, Grandeur of the Seas’ additional cancelled sailings include:
June 07, 2013
June 14 2013
June 21, 2013
June 28, 2013
July 05, 2013
The line is deeply sorry for this unexpected disruption of their guests’ upcoming vacation plans.

Royal Caribbean International will provide affected guests with a full refund of their voyage fare. For their convenience, all monies paid will automatically be processed back to the original form of payment within the next three weeks. Guests who are ready to rebook on a future sailing, and prefer to reapply the funds prior to the refund process being completed, should do so prior to June 12. For guests or travel agents rebooking by June 12, please contact them at 888-824-0012. Otherwise, you may book at your convenience.

Royal Caribbean will also provide these guests with a future cruise certificate for 25% of the cruise fare paid. This certificate may be used for a future cruise on Royal Caribbean International.

Guests that have booked with a travel professional should contact their original travel agent with any general questions related to the cancelled sailings. Guests who have booked directly with Royal Caribbean should call 888-824-0012.

Remember, your professional travel agent is your advocate in these situations. Your agent should go to bat for you to resolve your personal situation in the best manner possible, particularly if fees are required for air rescheduling and any other incidental expenses you may incur.

1 comment:

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