Wednesday, July 8, 2009

Carnival Introduces Self-Service Check-In Kiosks at Port of Miami

As part of an ongoing effort to streamline the embarkation process, Carnival Cruise Lines has installed self-service check-in kiosks at its Port of Miami cruise terminal. The state-of-the-art kiosks provide guests with a fast and convenient way to check in for their “Fun Ship” cruise.

To use Carnival’s self-service kiosks, guests must have pre-registered online and be a U.S. or Canadian citizen, or from a Visa waiver country. To access their booking information and check in via the kiosk, guests simply swipe their passport or the credit card used to pre-register online. In addition, the kiosks accept cash deposits for guests’ shipboard Sail & Sign accounts. Once guests have successfully checked in, the station prints a receipt confirming that their registration process is completed and directs them to pick up their stateroom keys at a nearby desk.

The kiosks are part of a pilot program at the Port of Miami and, if met with positive response from guests, will be expanded to the line’s other year-round homeports.

How easy are they to use? Earlier this year Cruise Diva had a first-hand encounter with a self-serve kiosk at check-in for a Costa Fortuna cruise in Port Everglades. It was simple and fast. Don't be concerned if you’re techno-challenged, though. There will be cruise line reps nearby to lend a hand.

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