The morning of debarkation, after entering the necessary information in the New Trip section of the app, instead of a “receipt” I got an “access denied” error message. Oops. I tried again and again and still didn’t get a receipt. While waiting to leave the ship, as a back-up I filled out the old standby blue and white paper form for Customs & Border Control. Then, in the terminal I saw another passenger receiving assistance from an agent with his phone so I asked for help with mine. Still, no success. The agent told me there are “about 60 reasons” why it wasn't working for us.
So much for technology. Thankfully, a ballpoint pen worked on the paper form just fine.
As an FYI, if you participate in CBP’s Global Entry program, in order to use that shorter line in the cruise port terminal you must have your card with you.
UPDATE: I heard from the folks at Port Everglades and they know what happened the day we disembarked. Hopefully, I will be able to give it a try in the future.
Photo © Linda Coffman, CruiseDiva.com