November 11, 2010 (11:45 am EST)The cruise ship Carnival Splendor, which lost power after experiencing an engine room fire, arrived in San Diego at approximately 8.30am local time.
Carnival has made arrangements for all guests to either travel home today or overnight in area hotels and has a large team of employees in San Diego to assist with these arrangements.
Guests will be receiving a full refund along with reimbursement for transportation costs. Additionally, they will receive a complimentary future cruise equal to the amount paid for this voyage.
"We wish to thank our guests for their patience and cooperation during this very difficult situation and offer our sincerest apologies," said Gerry Cahill, Carnival's president and CEO.
BACKGROUND INFORMATION
At approximately 6 am Monday (U.S. Pacific Standard Time), Carnival Splendor experienced a fire in the aft engine room. The fire was extinguished and there were no injuries to guests or crew. The ship was towed back to San Diego via tug boats.
The Nov. 14th 7-day cruise from Long Beach has been cancelled. Guests scheduled to sail on this voyage will receive a full refund of their cruise fare and air transportation costs, along with a 25 percent discount on a future cruise.
Carnival Splendor was on the first leg of a seven-day Mexican Riviera cruise that departed Sunday, Nov. 7, from Long Beach, Calif. The ship's normal itinerary includes stops in Puerto Vallarta, Mazatlan and Cabo San Lucas. The ship, which measures 113,000 gross registered tons and first entered service in July 2008, was carrying 3,299 guests and 1,167 crew.
Contact information for family and friends of guests on board: 1-888-290-5095 or 305-406-5534
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