Proof that the vast majority of passengers decide their cruise is a good choice for them is that in the year since Carnival originally introduced the guarantee, the line’s 24 ships have carried 4.5 million guests and the guarantee has been invoked only 47 times. Both consumers and travel agents have lauded the guarantee—the only one of its kind in the cruise industry. But did your travel agent tell you about it? If not, here’s the scoop.
To exercise the Great Vacation Guarantee, guests simply notify the ship’s guest services desk within the first 24 hours of the voyage to receive a full refund of their cruise fare plus an additional 10 percent, along with complimentary return air transportation from the next port of call, and complimentary ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise. Carnival will fully handle all travel arrangements to make it a truly hassle-free experience.
The Great Vacation Guarantee is valid on all 3- to 8-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Bermuda, Canada and New England through Dec 31, 2015, including holiday sailings. The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air. Additional information on the Great Vacation Guarantee can be obtained by visiting Carnival.com/VacationGuarantee.
Carnival’s chief marketing officer Jim Berra says, “You are statistically more likely to date a supermodel than you are to invoke the Great Vacation Guarantee. However, we believe it is important to keep the guarantee in place given its effectiveness in communicating to consumers that we stand behind our product and are extremely confident you will have an exceptional vacation experience when you sail with Carnival.”
Berra added that with more than 300 new spaces and experiences added to Carnival’s fleet under the company’s multi-million-dollar Fun Ship 2.0 enhancement program, guest satisfaction has increased considerably since the program was first introduced. Sadly, there are no supermodels on board to date.
Image Courtesy Carnival Cruise Lines