Saturday, September 9, 2017

Carnival Cruise Line/Hurricane Irma Update: Itinerary Changes & Cruise Cancellations

UPDATE 9/09/2017 – 10:00 AM (EDT)

Guests on one of the following sailings who are unable to travel will receive future cruise credits:
Carnival Paradise – September 7
Carnival Sensation – September 7
Carnival Fascination – September 10
Carnival Paradise – September 11
Due to heavy call volume, you do not have to call Carnival to receive your future cruise credit as this will be automatically processed within 30 days.

We have been closely monitoring Hurricane Irma and given the projected path of the storm, the following cruises have been cancelled:
Carnival Victory – September 8
Carnival Splendor – September 9
Carnival Ecstasy – September 9
Carnival Liberty– September 10
A full refund will be automatically processed, including Fly2Fun reservations, pre-purchased Carnival Adventures, Fun Shop purchases and beverage packages. The refund will be processed to your original form of payment within three weeks.

IMPORTANT NOTE: We remain in constant contact with port officials regarding port closures. In preparation for the storm, Port Miami, Port Everglades, Port Canaveral and the Port of Tampa are now closed. Our intentions are to operate the following cruises from South and Central Florida once the port reopens. Guests who decide to cancel because their cruise duration has changed, will automatically receive a future cruise credit in the amount paid. This will be automatically processed and you do not need to call us if you decide to not travel.

PLEASE DO NOT PROCEED TO THE PIER UNTIL WE HAVE CONFIRMED OUR ARRIVAL AND CHECK IN TIMES ON OUR WEB SITE.

Carnival Conquest – September 9
Now scheduled to depart Port Everglades on September 12 on a 4 day cruise to Cozumel.

Carnival Glory – September 9
Now scheduled to depart Miami on September 12 on a 4 day cruise to Cozumel.

Carnival Magic – September 9
Now scheduled to depart Port Canaveral on September 13 on a 3 day cruise to Nassau.

Carnival Vista – September 9
Now scheduled to depart Miami on September 12 on a 5 day two port Western Caribbean cruise to Grand Cayman and Cozumel.

Carnival Victory – September 11
Now scheduled to depart Miami on September 12 for a 3 day cruise to Nassau.

Carnival Sensation – September 11
Now scheduled to depart Miami on September 13 for a 3 day cruise to Nassau.

Carnival Paradise – September 11
Now scheduled to depart Tampa on Tuesday, September 12 for a 4 day cruise to Cozumel.

THE FOLLOWING SAILINGS WILL DEPART AS SCHEDULED. GUESTS ARE ASKED TO ARRIVE AT THE CRUISE TERMINAL ACCORDING TO THEIR PRE-SELECTED ARRIVAL APPOINTMENTS. ALL GUESTS MUST BE ON BOARD ONE HOUR PRIOR TO THE SHIP’S SCHEDULED DEPARTURE TIME.

Carnival Freedom– September 9
Will depart Galveston on September 9 on a three port Western Caribbean cruise to Mahogany Bay, Belize and Cozumel.

Carnival Dream – September 10
Will depart New Orleans on September 10 to operate a three port Western Caribbean cruise to Ocho Rios, Grand Cayman and Cozumel.

Carnival Pride – September 10
Will depart Baltimore on September 10 on a cruise to Canada and visit Halifax and St. John. Given the significant itinerary deviation, guests may elect to cancel and receive a future cruise credit. Guests wishing to sail will receive a 25% future cruise credit based on the fare paid for this cruise.

Carnival Fascination – September 10
Will depart San Juan on September 10 on a cruise to Dominica, Barbados, St. Lucia, Antigua and St. Kitts.

Guests who sail on shortened cruises will receive a pro-rated refund of their cruise fare. Additionally, anyone who pre-purchased our beverage packages will also receive a pro-rated adjustment. These refunds will be to the original form of payment within three weeks. Pre-purchased Carnival Adventures for cancelled ports, as well as any taxes, fees and port expenses will be refunded to your onboard Sail & Sign account. Gratuities will also be adjusted to reflect the shortened duration.

We will continue to closely monitor Hurricane Irma’s forecasted track and provide further updates as needed. Please sign up for text alerts by texting the codes below to CRUISE (278473).
Carnival Conquest – CCL2
Carnival Glory – CCL3
Carnival Magic – CCL4
Carnival Vista – CCL6
Carnival Victory 9/11 – CCL8
Carnival Sensation 9/11 – CCL10
Carnival Freedom – CCL12
Carnival Dream – CCL13
Carnival Pride – CCL14
Carnival Fascination – CCL15
Carnival Paradise 9/11 – CCL16
We sincerely apologize for the disruption Hurricane Irma has caused and we look forward to welcoming our guests on board. We also want to apologize if you are experiencing long hold times at our contact center as many of our employees are preparing for Irma’s arrival.

Please join us in keeping our Caribbean friends, Carnival employees, and those communities in Hurricane Irma’s path, in our thoughts and prayers.

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