Thursday, September 7, 2017

Norwegian Cruise Line Statement: Hurricane Irma Update, Itinerary Changes & Cruise Cancellations

September 7, 2017 12:00 PM

Norwegian Cruise Line is continuing to closely watch the forecasted path of major Hurricane Irma. Further to our update yesterday, we have additionally cancelled Norwegian Sky’s four-day cruise departing on Monday, September 11 from Miami. We will be providing a full refund to all guests, plus a 50% future cruise credit. All impacted sailings are as follows:

Amended Itineraries:
Norwegian Escape’s seven-day Western Caribbean cruise, which departed September 2 from Miami, is now a five-day Cruise, returning on the afternoon of September 7. For those guests who did not drive to PortMiami and are unable to secure a flight back home, we strongly encourage them to stay on board the ship. Norwegian Escape will set sail from Miami on Thursday evening on a course away from the storm. While we are unable to confirm at this time when and where the ship will return to port, we welcome all guests to remain onboard to stay safe and secure.
Norwegian Sky, Four-Day Cuba Cruise, which departed September 4 from Miami, is now a three-day cruise, returning on September 7.
Cancelled Sailings:

Norwegian Sky, September 8 from Miami
Norwegian Escape, September 9 from Miami
Norwegian Sky, September 11 from Miami

As the safety and security of our team members is our top priority, the company’s Miami headquarters will close at 2 PM on Thursday, September 7, 2017 and re-open as soon as it is safe and practical. To help ensure that we continue to operate with all the necessary shoreside support, key staff members are being relocated out of Miami and the storm zone. Our call centers will be operating remotely, so please be advised that hold times in our call center may be longer than normal. Our website will remain available 24/7. Travel Agents should use our dedicated booking portal on NCLU and guests can view their booking information on the My NCL portal. As soon as this major weather event is clear of the region and we can bring our staff back to Miami, we will re-open the offices. Additional updates will be posted at

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