Wednesday, February 13, 2013

Carnival Cruise Lines Announces Compensation for Inconvenienced Carnival Triumph Passengers

Carnival Cruise Lines Statement
Regarding Carnival Triumph: Feb 13, 2013 – 5:45pm EST

Carnival Cruise Lines has announced further compensation for the passengers aboard the Carnival Triumph, currently being towed via tug boats to Mobile, Alabama after an engine room fire early Sunday caused a loss of propulsion.

All guests on the current voyage will receive further compensation of $500.00 per person.

Gerry Cahill, President & CEO of Carnival Cruise Lines said: “We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances. We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile tomorrow and have mobilized our full resources to assist and support them as they travel home.”

As previously announced, all 3,143 guests on board will receive a full refund of the cruise along with transportation expenses and reimbursement of all shipboard purchases during the voyage, with the exception of gift shop, art purchases and casino charges. All passengers will also receive a future cruise credit equal to the amount paid for this voyage.


Anonymous said...

I don't understand why a couple of other cruise boats could not have been sailed to the disabled boat and the passengers all transferred to fully functioning boats.

Seems like this would have cost a lot less. And would have showed a can-do approach, maintained a reputation for Carnival. Rather than living with sewage for days.

Linda Coffman, AKA Cruise Diva said...

I totally understand your suggestion and at this point I agree that it's a good idea. However, there are so many passengers that it may not have been feasible.