Carnival Cruise Lines Statement
Regarding Carnival Triumph: Feb 13, 2013, 2:30pm EST
Carnival has dispatched a third tugboat to assist in towing Carnival Triumph to port. The tugboat is currently en route from Port Fourchon, Louisiana and is expected to arrive at the ship this evening to further support the vessel’s return to Mobile, Alabama on Thursday. The U.S. Coast Guard continues to be on the scene as the ship is in tow.
We are mobilizing approximately 200 people to be on the ground in Mobile to support the Carnival Triumph’s arrival and guests’ travel home. We are currently finalizing travel arrangements for guests from Mobile. Carnival Triumph guests were given the option of boarding buses directly to Galveston or Houston, Texas, or to spend the night in a hotel in New Orleans, where they could rest before flying out on private charters the next day. Carnival will cover all travel related and incidental expenses.
Carnival has reserved and arranged the following: approximately 100 motor coaches; more than 1,500 New Orleans hotel rooms; multiple charter flights from New Orleans to Houston on Friday; and transportation from Houston to the Port of Galveston so that guests may retrieve their cars if they drove to the port.
There are 3,143 guests and 1,086 crew on board. We continue to update the designated emergency contacts for all guests presently on board Carnival Triumph. Concerned family and loved ones of guests and crew may call 888.290.5095 or 305.406.5534.
Carnival Cruise Lines has also announced the cancellations of 12 additional voyages of the Carnival Triumph. The 12 cancelled cruises, which encompass sailings from Feb. 21 through April 13, 2013, are in addition to two previously cancelled voyages scheduled to depart Feb. 11 and Feb. 16.
Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. Travel agent commissions will be protected.
Carnival sincerely apologizes for this disruption in our guests’ vacation plans.
Carnival Triumph operates four- and five-day cruises from Galveston, Texas. The current Carnival Triumph voyage departed Galveston, Texas, on Thursday, February 7 and was scheduled to return on Monday, Feb. 11.