9/10/17 12:00 PM ET
Norwegian Cruise Line is continuing to closely watch major Hurricane Irma and respond as necessary to ensure the safety of our guests and crew. Norwegian Escape is sailing at full capacity with approximately 4,000 displaced guests from Norwegian Escape and Norwegian Sky that were unable to secure flights back home. The ship is remaining alongside in Cozumel, Mexico today until 5 pm and then will go to sea. Once the storm has safely passed and PortMiami reopens, the ship will proceed towards Miami. Due to the devastating impact in the Caribbean from Hurricane Irma, all of Norwegian Escape’s upcoming Eastern Caribbean sailings until November will be altered to a Western Caribbean itinerary. All guests scheduled to sail on any affected cruises will be notified of the change.
Acting as a responsible corporate citizen and supporting the destinations that our ships operate in is a core value of Norwegian Cruise Line. In the wake of this devastating storm, we have deployed Norwegian Sky to St. Thomas, USVI to bring much needed supplies and assist in a humanitarian effort that is currently being organized by the government.
As the safety and security of our team members is our top priority, Norwegian Cruise Line's Miami headquarters will remain closed through Tuesday, September 12 and are scheduled to re-open on Wednesday, September 13. To ensure that we continue to operate with all the necessary shoreside support, key staff members have been relocated out of Miami and the storm zone. Our call centers will be operating remotely, so please be advised that hold times in our call center may be longer than normal. Our website will remain available 24/7. As soon as this major weather event is clear of the region and we can bring our staff back to Miami, we will re-open the offices.