Wednesday, September 6, 2017

Royal Caribbean Statement: Hurricane Irma Update, Itinerary Changes & Cruise Cancellations

September 6, 2017 at 11:00 AM EDT

We are closely monitoring Hurricane Irma’s path and its potential impact to our current and upcoming sailings. Royal Caribbean’s Chief Meteorologist, James Van Fleet, is closely tracking the storm’s progress, and the current forecast is as follows:

Hurricane Irma has passed over St. Maarten, and is expected to pass over St. Thomas today and San Juan this evening through Thursday early morning. Irma is currently moving west northwest at 15 mph, and has sustained winds of 185 mph. New models are now further east bringing Irma between Miami and Bimini.

For guests on the current sailings of Oasis, Harmony, and Allure of the Seas, we have decided to delay the return of these ships until the storm has passed. Due to the unpredictability of the storm, we plan to keep all of our guests currently sailing on these ships safely out of harm’s way.

The following sailings are departing as scheduled:
Adventure of the Seas: September 9 Southern Caribbean cruise
Grandeur of the Seas: September 7 New England/Canada cruise
Liberty of the Seas: September 10 Western Caribbean cruise
Serenade of the Seas: September 10 New England/Canada cruise
Vision of the Seas: September 7 New England/Canada cruise
The following sailings are canceled:
Empress of the Seas: September 9 Cuba cruise
Enchantment of the Seas: September 8 Bahamas cruise
Majesty of the Seas: September 8 Bahamas cruise
We are very sorry for the impact this storm has had on your vacation and please know that we made the decision with the safety and comfort of our guests and crew in mind. The cruise fare and fees will be 100% refunded to the original form of payment, and we are also offering a 25% future cruise credit, based on the cruise fare, if a new cruise is booked in the next 30 days. If you have any questions, please don't hesitate to call 1-800-256-6649.

The following sailings are being modified:
Allure of the Seas: September 10 Western Caribbean cruise
The new departure date will be on Wednesday, 9/13 and we will sail a 4-night itinerary to Nassau, Bahamas. We know this change is disappointing, and we are truly sorry for the storm’s impact on your vacation. Should you choose to sail with us we will provide you with a refund of 50% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit.

If you are unable to travel and need to cancel next week’s cruise, we will provide you with a 100% future cruise credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new port of call once onboard.
Harmony of the Seas: September 9 Eastern Caribbean cruise
The new departure date will be on Tuesday, 9/12 and we will sail a 4-night itinerary to Cozumel, Mexico. We know this change is disappointing, and we are truly sorry. Should you choose to sail with us we will provide you with a refund of 50% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit.

If you are unable to travel and need to cancel next week’s cruise, we will provide you with a 100% future cruise credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new port of call once onboard.
Oasis of the Seas: September 10 Eastern Caribbean cruise
The new departure date will now be on Tuesday, 9/12 and we will sail a 5-night itinerary to Costa Maya and Cozumel, Mexico. We know this change is disappointing, and we are truly sorry. Should you choose to sail with us we will provide you with a refund of 30% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit.

If you are unable to travel and need to cancel next week’s cruise, we will provide you with a 100% future cruise credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new ports of call once onboard.

The following sailings are being monitored and we will have further details in our next update:
Anthem of the Seas: September 9 Bermuda cruise
Majesty of the Seas: September 11 Bahamas cruise
Enchantment of the Seas: September 11 Bahamas cruise
In an effort to give you advance notice of any changes while also taking into account the most accurate forecast information, we will be providing updates on any impacted sailings no later than 2 days in advance of departure.

For all guests currently sailing with us, the Captain and team onboard will be providing you specific updates at 1 pm and 6:15 pm daily, and of course will update you immediately if anything changes.

Should we need to make additional itinerary changes or cancel an additional sailing to avoid the storm, we will reach out to guests directly, as well as update our website and social media feeds immediately. Please know that the safety and comfort of our guests are our top priority and we will continue to provide regular updates throughout the week.

2 comments:

Barbara Shimer said...
This comment has been removed by the author.
Barb said...

It has been crazy with all of the recent changes in the cruse schedule. We were thinking about picking up a last minute cruise just to get away from the storm. It seems like most of the cruise lines have moved from the Eastern Caribbean to the Western Caribbean. I dont mind because I prefer the Western anyway, because my favorite Port is the Cozumel Port. We always have fun doing the attractions in Cozumel. The last time we were there we did a private Cozumel tour where we got to create our own adventure throughout Cozumel. If your taking a cruise and they switched the itinerary, I would highly recommend booking a cozumel shore excursion with CozumelCruiseExcursions.Net Make sure to ask for Carlos, as he took great care of us and I promised him that I would recommend him. We like helping out the local businesses, instead of booking with the cruise lines who make the big commissions.

I pray for everyone who will be affected by this hurricane, and hope that everyone who is scheduled to take a cruise, gets to take it, but safety first.

Barb S.