Our thoughts and prayers are with our neighbors in San Juan and the other affected islands as they rebuild after Hurricanes Irma and Maria.
The following sailings are being modified due to Hurricane Maria:
Adventure of the Seas: September 23
Due to the uncertainty of the timing of the port re-opening in San Juan, we anticipate our new departure date will be Wednesday, September 27, sailing a 3-night itinerary to Antigua and St. Kitts.
We know these changes are disappointing, and we are truly sorry for the storm’s impact on your vacation. Should you choose to sail with us we will provide you with a refund of 60% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit, for a cruise booked within the next year.
If you are unable to travel and need to cancel your cruise, we will provide you with a 100% future cruise credit, for a cruise booked within the next year. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new ports of call once onboard.
Anthem of the Seas: September 23
Due to the forecasted track of Hurricane Maria, we will be modifying Anthem’s upcoming itinerary and replacing our call in Bermuda with calls on Portland, Maine and Halifax, Nova Scotia. We are very sorry for the impact this storm has had on your vacation. Given the change to this sailing, we will be adding a 50% refund of your cruise fare to your onboard account in the form of a refundable onboard credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new ports of call once onboard.
The following sailings are no longer modified:
Empress of the Seas: September 23 & 27; October 2, 7 & 11 Cuba cruise
Havana welcomed our Empress of the Seas guests on September 20th. The terminal, port and transportation were ready and all tours ran as scheduled. The city is ready and receiving visitors and delivering the authentic experience this historical destination is known for.
Additionally, we are happy to announce that we received confirmation that we can return to Key West starting this weekend with our call on Sunday, September 24th. With both Havana and Key West ready, and excited to welcome us, we are now able to offer the Royal Caribbean vacation guests are looking forward to.
Immediately following Hurricane Irma we recognized guests may have had concerns visiting Cuba and offered the ability to cancel and receive a future cruise credit. As Havana and Key West are both ready to welcome guests, our offer will end by close of business Sunday, September 24. All cancellations to receive a cruise credit must be completed by this time so we can offer the stateroom to another traveler. We look forward to welcoming guests on board Empress of the Seas for a truly once in a lifetime experience to visit Key West and Havana, Cuba
Given Hurricane Irma’s impact to St. Maarten, St. Thomas, and Key West, as well as Hurricane Maria’s impact to San Juan, we are altering the following ports for future sailings until these islands have fully recovered.
As the recovery effort remains fluid and each island is working diligently to get back to normal operations, we will continue to communicate any port changes approximately four weeks prior to departure.
Adventure of the Seas:
9/30 – St. Maarten to St. Kitts
10/7 – St. Maarten to St. Croix
10/14 – St. Thomas to St. Croix
Allure of the Seas:
10/1 – St. Thomas to Labadee
10/15 – St. Maarten to Labadee
Enchantment of the Seas:
9/25, 10/2, 10/9 – Key West to Freeport
Harmony of the Seas:
9/23 – St. Kitts, San Juan and Labadee to Cozumel, Costa Maya, and Nassau
10/7 – St. Maarten to St. Kitts
Oasis of the Seas:
9/24 – St. Kitts, San Juan and Labadee to Cozumel, Costa Maya and Nassau
10/8 – St. Maarten to Nassau